Important Information

Confidentiality

Your medical records are confidential. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. A Release form, signed by you, is required before any of your records are forwarded to another health professional.

Your Rights

Any grievances should be directed to your doctor, receptionist or Practice Manager.

More formal complaints may be made to the Health Services Commissioner, 570 Burke Street, Melbourne, 3000.

Accreditation

Accreditation is the process of continuing quality improvement and to ensure we are meeting the standards set for the medical profession. The standards used have been written by the Royal Australian College of General Practitioners (AGPAL).

Wallan Family Practice has consistently achieved accreditation since November 2001. We continue this cycle of accreditation every 3 years.